How are your products made?

All Sageon's Nexus products are made to order. Each jewelry piece is handmade by us. Apparel and mugs are printed just for you after you order, at one of our trusted U.S. print partners, which helps reduce waste and ensures quality.

How long does shipping take?

Jewelry takes 1–3 business days to make, depending on the size of your order, and ships right after. Printed items (apparel and mugs) typically take 2–7 business days to produce.
Once shipped, delivery usually takes 3–7 business days within the U.S., or 4–10 business days to Puerto Rico. We don't offer international shipping at this time. You'll get tracking information as soon as your order ships.

Where do you ship from?

Our handmade jewelry ships from Florida. All other products are made and shipped by our U.S. based trusted production partners, so they may ship from different locations. If you order both, they may arrive in separate packages.

Can I return or exchange jewelry?

Yes. Because each piece is handmade to order, we accept returns or exchanges on unworn jewelry within [14] days of delivery. Please email us before sending anything back. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
If your jewelry arrives damaged, or we made a mistake with your order, email us within [7] days of delivery with a photo, and we'll replace it or refund you at no cost.
Please remember that natural gemstones vary in color and pattern, so small differences from the product photos aren't considered defects.

Can I return or exchange a printed item (apparel or mugs)?

Printed items are made just for you, so we can't accept returns for size or change of mind. If your item arrives damaged, misprinted, or defective, email us within [30] days of delivery with a photo, and we'll send a free replacement or a refund. Our support team makes the final decision on each request.

How can I contact you?

Email us anytime at sageonsnexus@gmail.com. We aim to respond within 24–48 hours.